I arrived at the dealership service center at 12 noon to get the free windshield wiper blades replacement and windshield washer fluid refill that was offered to me by email. The customer service woman was so friendly. She informed me that the team was probably at lunch but she would check. She came back immediately and said there was someone available to do it now and it would take less than 15 minutes. The work was done promptly and everyone I encountered at the dealership was so friendly and accommodating.
When I arrived at the dealership, I did not have to wait in line to get checked in for my appointment. After checking me in, a loaner car was quickly provided. When the service was completed, I received a call and picking up the car was easy and hassle free.
I noticed that there was a issue with the under panel of my A5 Convertible, so I stopped by to see what it was. Michelle had it looked at and let me know that it just lost a couple of clips. She worked it in quickly and I was on my way. I ran into Ricco, who sold me the car a couple of months ago and he remembered me, made sure I had something to drink and was comfortable while I waited. The Sales and Service experience at Plaza Audi is exceptional. I recommend them any time I get the chance.
The people at Plaza that I deal with are great, including Caressa at the front and Chad the mechanic. I recently had a $200 part replaced and the labor was almost $3000. I guess that's what I get for buying a Porsche, but when I got home I found an email that offered 10% off on service. Too late for me, but it makes me feel bad that they don't just charge a more reasonable service fee rather than offering discounts to those who check their email on time.
I have to say that I am impressed by how friendly this dealer is. I worked with Larry who was really helpful in every step of the of the process. I was interested in Audi S4 and he was helpful to locate the right car for me. I did most of the negotiation with Larry by emails. It took me by far less emails back and forth compared to other dealers near by to get the details that I wanted. Larry went above and beyond what I have seen in any other dealer. He responded quickly to my emails with direct answers. I have dealt also with Fred who worked hard to get my application approved. It was not an easy task but Fred got the job done! Overall I had a pleasant experience with Plaza Audi and if my next car would be anAudi, it is definitely will be from here!
I have been a loyal Audi owner for many years, and I actually have thought about how well I have been treated at Plaza Audi. It always exceeds my expectations. The beautiful thing is that it doesn't matter which service writer it is....it is always exceptional. Thank you.
In my three years of ownership, plaza has always made the best effort to correct a problem. Their staff is always there too assist and get to the crux of the situation. Car is always availabe when promised.
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